SCT01 - B2C Distribution Channel
The B2C Distribution Channel provides interfaces for individual customers to access financial services through web and mobile platforms.Overview
This capability enables your platform to serve individual (retail) customers with a complete suite of self-service financial tools across multiple channels.Features
| Feature | Description |
|---|---|
| Customer Registration | Self-service onboarding with KYC integration |
| Account Management | View and manage accounts, balances, and settings |
| Transaction History | Complete transaction history with search and filters |
| Statements | Generate and download account statements |
| Payment Initiation | Initiate transfers, payments, and bill payments |
| Customer Support | In-app support access and ticket management |
| Personal Settings | Manage preferences, notifications, and security |
Platform Options
Web Interface
Browser-based responsive application optimized for desktop and tablet use.- Responsive design for all screen sizes
- Full feature parity with mobile
- Document upload and management
- Advanced reporting and analytics
Mobile - Android
Native Android application available on Google Play Store.- Biometric authentication (fingerprint, face)
- Push notifications
- Offline transaction queuing
- Camera integration for document capture
Mobile - iOS
Native iOS application available on Apple App Store.- Face ID and Touch ID support
- Apple Pay integration
- Widget support
- Siri shortcuts
Configuration Options
| Level | Platforms | Features |
|---|---|---|
| Basic | Single platform (Web OR Mobile) | Essential features only |
| Standard | Two platforms (Web + one mobile) | Full feature set |
| Advanced | All platforms (Web + Android + iOS) | Biometric auth, offline capabilities |
User Journey
Integration with Other Capabilities
| Capability | Integration |
|---|---|
| SCT03 - Country of Operation | Determines available countries for B2C customers |
| SCT04 - Instant Payment | Enables real-time payment features |
| SCT09 - Multi-Currency | Enables multi-currency account views |
| SCT11 - Compliance | Integrates KYC/AML workflows |
Subscription Tier Availability
| Tier | Configuration Level |
|---|---|
| Starter | Basic |
| Professional | Standard |
| Enterprise | Advanced |
| Custom | Configurable |