PaaS Support
Get help with your PaaS connector integrations.Support Channels
| Channel | Contact |
|---|---|
| [email protected] | |
| Portal | Developer Portal tickets |
| Emergency | 24/7 hotline (production) |
Response Times
| Priority | Response |
|---|---|
| Critical | 1 hour |
| High | 4 hours |
| Normal | 24 hours |
Before Contacting Support
Please have ready:- Tenant ID and connector name
- Transaction reference (if applicable)
- Error messages or codes
- Steps to reproduce
Common Issues
- Authentication errors
- Connector timeouts
- Webhook delivery failures
- Rate limit exceeded