> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finhub.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Getting help with PaaS

# PaaS Support

Get help with your PaaS connector integrations.

## Support Channels

| Channel       | Contact                                             |
| ------------- | --------------------------------------------------- |
| **Email**     | [support@finhub.cloud](mailto:support@finhub.cloud) |
| **Portal**    | Developer Portal tickets                            |
| **Emergency** | 24/7 hotline (production)                           |

## Response Times

| Priority     | Response |
| ------------ | -------- |
| **Critical** | 1 hour   |
| **High**     | 4 hours  |
| **Normal**   | 24 hours |

## Before Contacting Support

Please have ready:

* Tenant ID and connector name
* Transaction reference (if applicable)
* Error messages or codes
* Steps to reproduce

## Common Issues

* Authentication errors
* Connector timeouts
* Webhook delivery failures
* Rate limit exceeded

## Self-Service

* [Connectors Documentation](/paas/connectors/index)
* [Integration Guide](/paas/journey/integration)