> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finhub.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# SCT07 - Omni Channel

> Seamless experience across multiple customer touchpoints and channels

# SCT07 - Omni Channel

Seamless experience across multiple customer touchpoints and channels, providing unified customer data and cross-channel continuity.

## Overview

This capability enables your platform to deliver a consistent and seamless customer experience across all channels - web, mobile, in-person, and support - with unified data and transaction continuity.

## Features

| Feature                      | Description                            |
| ---------------------------- | -------------------------------------- |
| **Consistent UX**            | Unified experience across all channels |
| **Cross-Channel Continuity** | Continue transactions across channels  |
| **Unified Customer View**    | Single view of customer data           |
| **Channel Optimization**     | Channel-specific optimizations         |
| **Centralized Management**   | Single point of channel control        |

## Supported Channels

| Channel                | Description                 |
| ---------------------- | --------------------------- |
| **Web**                | Browser-based applications  |
| **Mobile Apps**        | Native iOS and Android      |
| **SMS/USSD**           | Text-based interactions     |
| **Email**              | Transactional and marketing |
| **Push Notifications** | Real-time alerts            |
| **Voice**              | Phone/IVR integration       |
| **Chat**               | In-app and web chat         |

## Configuration Options

| Level        | Channels               | Features                        |
| ------------ | ---------------------- | ------------------------------- |
| **Basic**    | Limited (2-3 channels) | Basic integration               |
| **Standard** | Core channels          | Cross-channel continuity        |
| **Advanced** | All channels           | Complete omnichannel experience |

## Omni-Channel Architecture

```mermaid theme={null}
flowchart TD
    subgraph Channels
        A[Web]
        B[Mobile]
        C[SMS]
        D[Email]
        E[Voice]
    end
    
    A --> F[Channel Hub]
    B --> F
    C --> F
    D --> F
    E --> F
    
    F --> G[Unified Customer Profile]
    F --> H[Transaction Engine]
    F --> I[Notification Engine]
    
    G --> J[Personalization]
    H --> K[Cross-Channel Continuity]
    I --> L[Multi-Channel Delivery]
```

## Cross-Channel Continuity

| Scenario                     | Description                                  |
| ---------------------------- | -------------------------------------------- |
| **Start Web, Finish Mobile** | Begin transaction on web, complete on mobile |
| **Support Handoff**          | Transfer context from chat to phone          |
| **Saved Sessions**           | Resume incomplete transactions               |
| **Synchronized State**       | Real-time sync across devices                |

## Personalization

* Channel preferences per customer
* Preferred notification channels
* Device-specific optimizations
* Language and locale settings

## Integration with Other Capabilities

| Capability                   | Integration                 |
| ---------------------------- | --------------------------- |
| **SCT01/02 - Channels**      | B2C/B2B channel delivery    |
| **SCT06 - Decision Support** | Channel analytics           |
| **SCT11 - Compliance**       | Channel-specific compliance |

## Subscription Tier Availability

| Tier         | Configuration Level |
| ------------ | ------------------- |
| Starter      | Not included        |
| Professional | Standard            |
| Enterprise   | Advanced            |
| Custom       | Configurable        |