> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finhub.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# SCT07 - Omni Channel

> Seamless experience across multiple customer touchpoints and channels via API

# SCT07 - Omni Channel

Seamless experience across multiple customer touchpoints and channels, providing unified customer data and cross-channel continuity through the API.

## Overview

This capability enables your platform to deliver a consistent and seamless customer experience across all channels with unified data and transaction continuity via API integration.

## Features

| Feature                      | Description                           |
| ---------------------------- | ------------------------------------- |
| **Cross-Channel Continuity** | Continue transactions across channels |
| **Unified Customer View**    | Single view of customer data          |
| **Channel Management**       | Centralized channel control           |
| **Session Handoff**          | Transfer sessions between channels    |
| **Multi-Device Support**     | Synchronized state across devices     |

## Configuration Options

| Level        | Channels               | Features                        |
| ------------ | ---------------------- | ------------------------------- |
| **Basic**    | Limited (2-3 channels) | Basic integration               |
| **Standard** | Core channels          | Cross-channel continuity        |
| **Advanced** | All channels           | Complete omnichannel experience |

## API Usage

### Get Unified Customer Profile

```bash theme={null}
GET /api/v1/customers/{customer_id}/profile/unified
Authorization: Bearer {access_token}
```

**Response:**

```json theme={null}
{
  "customer_id": "cust_123456",
  "profile": {
    "name": "John Doe",
    "email": "john@example.com",
    "phone": "+44123456789"
  },
  "channels": {
    "web": {"last_active": "2024-01-15T10:30:00Z", "sessions": 45},
    "mobile_ios": {"last_active": "2024-01-15T09:15:00Z", "sessions": 120},
    "mobile_android": {"last_active": "2024-01-10T14:00:00Z", "sessions": 30}
  },
  "preferences": {
    "notification_channel": "PUSH",
    "preferred_language": "en"
  }
}
```

### Create Cross-Channel Session

```bash theme={null}
POST /api/v1/sessions/handoff
Content-Type: application/json
Authorization: Bearer {access_token}

{
  "source_session_id": "sess_web_123",
  "target_channel": "MOBILE_IOS",
  "context": {
    "current_flow": "PAYMENT",
    "transaction_draft_id": "draft_abc789"
  }
}
```

**Response:**

```json theme={null}
{
  "handoff_token": "ho_xyz123",
  "expires_at": "2024-01-15T10:35:00Z",
  "target_channel": "MOBILE_IOS",
  "context_preserved": true
}
```

### Resume Session on New Channel

```bash theme={null}
POST /api/v1/sessions/resume
Content-Type: application/json
Authorization: Bearer {access_token}

{
  "handoff_token": "ho_xyz123",
  "channel": "MOBILE_IOS",
  "device_id": "device_abc123"
}
```

**Response:**

```json theme={null}
{
  "session_id": "sess_mobile_456",
  "customer_id": "cust_123456",
  "context": {
    "current_flow": "PAYMENT",
    "transaction_draft_id": "draft_abc789"
  },
  "handoff_complete": true
}
```

### Get Channel Activity

```bash theme={null}
GET /api/v1/analytics/channels
Authorization: Bearer {access_token}
```

**Response:**

```json theme={null}
{
  "channels": [
    {"channel": "WEB", "active_users": 1200, "transactions": 3500},
    {"channel": "MOBILE_IOS", "active_users": 2500, "transactions": 8200},
    {"channel": "MOBILE_ANDROID", "active_users": 1800, "transactions": 5100},
    {"channel": "API", "active_users": 150, "transactions": 25000}
  ],
  "cross_channel_journeys": 450
}
```

## Channel Types

| Channel             | Description            |
| ------------------- | ---------------------- |
| **WEB**             | Browser-based access   |
| **MOBILE\_IOS**     | iOS application        |
| **MOBILE\_ANDROID** | Android application    |
| **API**             | Direct API integration |
| **WEBHOOK**         | Event notifications    |

## Integration with Other Capabilities

| Capability                   | Integration                 |
| ---------------------------- | --------------------------- |
| **SCT04 - Payments**         | Cross-channel payment flows |
| **SCT06 - Decision Support** | Channel analytics           |
| **SCT11 - Compliance**       | Channel-specific compliance |

## Related API Reference

<Card title="Session APIs" icon="arrows-rotate" href="/baas/api/reference/administration/session-management">
  View detailed session API specifications
</Card>

## Subscription Tier Availability

| Tier         | Configuration Level |
| ------------ | ------------------- |
| Starter      | Not included        |
| Professional | Standard            |
| Enterprise   | Advanced            |
| Custom       | Configurable        |